Your reliable service Companion for Home and Travel
Welcome to the Telekom Service World!
Do you have any questions about personal concerns or would you like advice on our products and services (e.g. moving, data consumption, roaming)? Magenta Service offers you quick and easy help in just a few steps: Choose your help topic and solve your concern. Or have the app connected to the responsible customer advisor directly.
Our service highlights
Current reports
We keep you up to date with service-relevant news.
Help topics
Magenta Service is your reliable service companion for home and on the go. Here you will receive useful information, instructions, practical online services, tips and much more.
- Order and activation
Example: Individual positions on your fixed network order confirmation are unclear to you and do you need help? We explain everything you need to know from a prime example.
- Establishment and disorder
Example: Do you have any questions about how you work or would you like to solve problems with your mobile device? Mobile phone aid makes it very easy: interactive help and solutions, operating instructions and downloads for your cell phone, smartphone or tablet.
- Move
Example: make calls again, surf or with entertain television? With the moving companion you get all the important information for moving your Telekom connection at a glance.
Telekom help videos
The Telekom helps Team will show you informative videos on topics related to Internet, TV and telephony. See our help videos from YouTube directly in the app.
- Establishment and disorder
Example: Problems with telephone, internet, entertain? This first aid video shows you how you can help yourself with a few steps in the event of a fault.
Customer service
Personally and individually you will experience our services in chat or on the phone.
Simply connect directly from the app to our customer service.
-Video chat / text chat
Free within the opening times
Use our online advice and contact us directly via video chat or text chat.
- Service hotline
Free, around the clock, 7 days a week
In keeping with your request, you lead the stored service hotline and a corresponding keyword notice to the responsible customer advisor.
Telekom helps community
Ask questions, find solutions, discuss topics, experience experiences as well as tips and tricks in the integrated Telekom helps community. The Telekom helps team look forward to your questions, discussion contributions and ideas.
Notes:
- In order to be able to use all the services offered and always receive current information, we recommend using the app with an existing internet connection.
- The following access authorizations are required for the use of the video chat: microphone, camera
- With a few exceptions, you cannot view or manage your customer and contract data directly in this app. We point them out to all further services at the relevant places.
*** Feedback ***
Your opinion is important to us! Do you have any questions or would you like to send us a suggestion for further development? Simply use our Telekom helps Community at www.telekom.de/Community.
Have fun with the app!
Your Telekom
Thank you for the numerous comments and suggestions - we will constantly develop the app for you.
Have fun with the app,
Your Telekom
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